Asset Request & Facility Maintenance
Your quick guide for requesting, maintaining, and understanding your workplace facilities.
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Q: How do I request a new asset (laptop, chair, or software)?
Q: How do I request a new asset (laptop, chair, or software)?
It's very simple! Please submit your request via our IT & Asset Support. Our GA/IT team will check the stock and budget, process the necessary approvals, and arrange the handover to you.
Q: What type of laptop and chair am I eligible for?
Q: What type of laptop and chair am I eligible for?
To support your productivity optimally, assets are allocated based on job grades. For example, Officer levels are equipped with Intel Core i3 (or equivalent) and Swivel Armrest chairs. Managerial levels receive Intel Core i5 (or equivalent) and Acero 056 chairs. Director and C-Suite levels receive higher specifications according to their business needs.
Q: Who is responsible if my asset (laptop/hardware) gets damaged or lost?
Q: Who is responsible if my asset (laptop/hardware) gets damaged or lost?
We understand that accidents happen. If damage is caused by Force Majeure (natural disasters/aging) or external parties (like theft, proven with a police report), the company covers 100% of the cost. However, if the damage or loss is due to user negligence, the cost will be 100% borne by the user. Please use your assets responsibly!
Q: I found a broken facility (AC is hot, roof is leaking, or toilet is clogged). What should I do?
Q: I found a broken facility (AC is hot, roof is leaking, or toilet is clogged). What should I do?
Do not let it disrupt your work! Report it immediately to the FMGA team via the IT & Asset Support. Our team will deploy internal technicians or vendors to fix it as soon as possible.
Q: What services can I expect from the Cleaning and Security team?
Q: What services can I expect from the Cleaning and Security team?
Our vendor teams are strictly dedicated to keeping your environment safe and hygienic.
Cleaners handle daily hygiene, including workspaces, toilets, pantries, and medical waste (for clinics).
Security handles patrols, guest access, parking, and emergency responses.
Please help us maintain their SLA by not requesting personal tasks outside these official duties.
Want the complete guide? Download our official FMGA Playbook below.
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