Document & Package Delivery Guidelines
Your quick guide for sending internal and external packages seamlessly.
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Q: How do I prepare my package for delivery?
Q: How do I prepare my package for delivery?
Before submitting, ensure your item is securely packed and clearly labeled with:
Recipient’s Name
Recipient’s Address
Recipient’s Phone/HP
Your Name (Sender)
Q: What are the steps to send a package?
Q: What are the steps to send a package?
Fill out the required data on our Delivery Form (Google Sheet). You can access the link via the "Send a Package" button on our portal homepage.
Hand over your physical package to the designated PIC at your location.
Note: Our FMGA team will efficiently route your package using either our internal messenger or JNE Corporate, depending on the destination.
Q: What is the cut-off time for same-day processing?
Q: What is the cut-off time for same-day processing?
Our delivery service operates from Monday to Friday, 09:00 - 15:00 WIB. Packages handed over to the PIC before 15:00 WIB will be processed for delivery on the same day.
Q: Where should I drop off my package (Who is my location PIC)?
Q: Where should I drop off my package (Who is my location PIC)?
Please hand over your package to the PIC at your respective location:
Office Food City 52-57: Chika (Receptionist)
Office Columbus B30: Security
WHS Eraprima D3-D5: Security
mGanik Care - GLC: Security
mGanik Care - GS: Security
mGanik Care Bintaro: Security
Q: How do I track my shipment?
Q: How do I track my shipment?
Once your package is picked up by the JNE courier (usually between 20:00 - 21:00), our Receptionist will update the tracking number (resi) directly in the Google Sheet. For urgent inquiries, you can reach out via Google Chat to receptionist.mganik@gmail.com or email us at general.affair@mganikgroup.com.
Need more details? View the official internal memo below.
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